Returns and Refunds

At Cutekeychains.shop, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your item(s), we offer easy returns and refunds according to the policy below.

Return Policy

You may return any product purchased from Cutekeychains.shop within 30 days of receiving your order under the following conditions:

  1. Condition: The item must be in its original condition, unused, and in its original packaging.
  2. Proof of Purchase: You must provide proof of purchase (order confirmation or receipt) when initiating a return.
  3. Non-Returnable Items:
    • Items marked as "Final Sale" cannot be returned or refunded.
    • Customized or personalized keychains are not eligible for returns unless they arrive damaged or defective.

How to Initiate a Return

  1. Contact Us: To start a return, please contact our customer support team at cutekeychains.official@gmail.com. Include your order number and a brief description of why you wish to return the item.
  2. Return Shipping: Customers are responsible for return shipping costs. We recommend using a trackable shipping service or purchasing shipping insurance as we cannot guarantee that we will receive your returned item.
  3. Approval Process: Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your return.

Refund Process

If your return is approved, the refund will be processed, and a credit will automatically be applied to your original method of payment. Please allow 5-10 business days for the refund to appear in your account.

  • Partial Refunds: In some cases, only partial refunds may be granted if the item is not returned in its original condition, is damaged, or is missing parts.

Late or Missing Refunds

If you haven’t received your refund yet, please follow these steps:

  1. Check Your Bank Account: Some refunds take additional time to process.
  2. Contact Your Credit Card Company: Refunds may take several business days to be officially posted.
  3. Contact Your Bank: There is often some processing time before a refund is posted.
  4. If you’ve done all of the above and still have not received your refund, please contact us at cutekeychains.official@gmail.com.

Exchanges

We only replace items if they are defective or damaged. If you need an exchange for the same item, please email us at cutekeychains.official@gmail.com with details and a photo of the defective or damaged product.

Shipping Costs

  • Return Shipping: Customers are responsible for paying return shipping costs unless the item is defective or damaged.
  • Original Shipping Fees: Shipping costs from the original order are non-refundable.

Damaged or Defective Items

If your order arrives damaged or defective, please contact us within 7 days of receiving your order at cutekeychains.official@gmail.com. We will work with you to resolve the issue as quickly as possible.