FAQ
Welcome to the Cutekeychains.shop FAQ page! Here you’ll find answers to common questions about our products, shipping, returns, and more.
1. What products do you sell?
We specialize in a variety of cute and trendy keychains, including fan-favorite designs like our Howl's Moving Castle keychain, among others. Our collection features both popular culture designs and unique, original creations.
2. How do I place an order?
Simply browse our store, select the product you’d like, choose the quantity, and click “Add to Cart.” You can proceed to checkout once you’ve added all desired items. We accept multiple payment options, including [list payment methods].
3. Do you ship internationally?
Yes! We offer worldwide shipping. Shipping costs will be calculated at checkout based on your location. Please note that international customers may be responsible for customs fees or import taxes.
4. How long does shipping take?
- Domestic Orders: Typically, shipping within [your country] takes between [3-8] business days.
- International Orders: For international shipping, delivery times vary depending on the destination but usually range from [3-8] business days.
Please note that shipping times may be affected by public holidays or unforeseen circumstances.
5. Can I track my order?
Yes, once your order has shipped, you’ll receive an email with a tracking number so you can follow the progress of your delivery.
6. Do you accept returns?
Yes, we have a 30-day return policy. If you're not completely satisfied with your purchase, you can return the item within 30 days of receiving it as long as it’s unused and in its original packaging. For more details, please visit our Returns and Refunds page.
7. What should I do if my item arrives damaged?
If your keychain arrives damaged or defective, please contact us within 7 days at cutekeychains.official@gmail.com. We’ll work with you to send a replacement or issue a refund.
8. Can I cancel or modify my order?
If you need to cancel or make changes to your order, please contact us at cutekeychains.official@gmail.com as soon as possible. If your order hasn’t shipped yet, we’ll do our best to accommodate your request.
9. How do I care for my keychain?
To keep your keychain looking its best:
- Avoid exposure to excessive water or moisture.
- Handle it with care to prevent scratches or damage.
- For our Howl's Moving Castle keychain, the intricate design makes it a special collectible, so be extra cautious with sharp or rough surfaces.
10. Are there any exclusive or limited-edition keychains?
Yes! Our Howl's Moving Castle keychain is a highly sought-after item and available for a limited time. Be sure to grab yours before it sells out! We regularly release new designs and collaborations, so keep an eye on our store for updates.
11. How can I contact customer support?
For any inquiries, you can reach us at cutekeychains.official@gmail.com. We aim to respond to all emails within 24-48 hours.